When a task repeatedly stalls at one point, examine that point before judging the person. The obstacle may be unclear instructions, a missing file, an awkward approval or a tool that makes the correct action unnecessarily difficult.
Watch one attempt from start to finish. Note where the person hesitates, searches for something, repeats an entry or asks what a label means. Describe the observable obstacle before proposing an explanation.
Change one cause
In a fictional reporting process, supervisors submit late because a required code is stored in a separate office file. Stronger reminders will not make that file available in the work area. Putting the approved lookup beside the input may address the obstacle.
Some friction has a useful purpose. A review before publishing or a confirmation before paying can prevent a consequential mistake. Preserve those purposes when simplifying the process.
Test the revised path
Let another person attempt the job after the change. Check whether the difficulty disappeared or moved downstream. A shorter form can create more clarification later if it removes essential context.
Apply the same observation to your own routines. Prepare materials, clarify the first action or change the sequence. Motivation may still matter, but its role is easier to assess after practical obstacles are visible. Improve the arrangement you can observe before inventing an explanation you cannot verify.