A request for help becomes easier to answer when the other person can see where to pick it up. Describe the situation, what you have tried and the specific assistance that would move it forward.
For a fictional workbook problem, something is wrong with the totals leaves the recipient searching for the task. The weekly total includes two records with the same ID; can you check whether those represent separate deliveries gives them a clear question. Include the relevant file reference and protect information they do not need.
Share the uncertainty
Explain what you know and what remains unclear. A proposed answer can help, provided you label it as a proposal. If the request is urgent, state the actual deadline and consequence rather than relying on repeated urgent messages.
Give the person a reasonable way to decline or redirect the request. They may lack the time, authority or expertise you assumed they had.
Retain the next move
When advice arrives, acknowledge it and decide how you will use it. Ask a clarifying question where necessary. Close the conversation with what changed or what remains unresolved.
Asking well preserves responsibility while making collaboration possible. The other person should not have to adopt the entire problem merely to answer one useful question.